Step 4: Look for the Prime Membership section to find your payment details. You might be asked to sign in again to your Amazon account. Step 3: Select Account & Settings from the dropdown menu. Step 2: Click on your profile name in the top-right corner. Step 1: Go to the Amazon Prime Video homepage. You would need a computer to check your billing status. If the Prime Video app is not working on your Android TV, it might be due to an issue with your payment method. Unlike platforms like Netflix, Amazon Prime Video offers a yearly subscription fee to its users. This post will cover some solutions to fix Amazon Prime Video not working on Android TV.  You also get support for formats like HDR10+ and Dolby Vision like other streaming platforms.īut there are occasions when the Prime Video app starts troubling the users on Android TV. Amazon Prime Video lets you watch content up to 4K Ultra HD resolution.  The app lets you access a huge library of movies and TV shows. In June, websites including Reddit, Amazon, CNN, PayPal, Spotify, Al Jazeera Media Network and the New York Times were hit by a widespread hour-long outage linked to U.S.-based content delivery network provider Fastly Inc (FSLY.N), a smaller rival of AWS.The Amazon Prime Video app now comes pre-installed with many Android TVs. ET on Tuesday and the outage might have affected a larger number of users.Īmazon has experienced 27 outages over the past 12 months related to its services, according to web tool reviewing website ToolTester. Users began reporting issues around 10:40 a.m. The outage tracking website collates status reports from a number of sources, including user-submitted errors on its platform. REUTERS/Chris Helgren/File PhotoĪmazon said the outage was related to network devices and linked to application programming interface, or API, which is a set of protocols for building and integrating application software.ĭ showed more than 24,000 incidents of people reporting issues with Amazon, including Prime Video and other services. FILE PHOTO: The logo for Amazon Web Services (AWS) is seen at the SIBOS banking and financial conference in Toronto, Ontario, Canada October 19, 2017.

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